Do you want to view, change or cancel your reservation? Please, enter your reservation number and pin code. These are stated on your confirmation.
As soon as you have completed the reservation process, the confirmation page appears. This page shows all your reservation details, including your reservation number and your pin code. So you are able to access your confirmation online at ‘My RouteHotels’. We also send you a confirmation email with all your reservation details.
Yes, it is very simple. You can cancel or change your reservation via our self-service tool ‘My RouteHotels’. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals can have different cancellation policies. Specific room cancellation information is stated next to the room type in the column ‘Conditions’.
Most hotels require a valid credit card to guarantee your reservation. We do however offer a limited but growing number of hotels, that will guarantee your reservation without with a credit card. You can also use someone else’s card, provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card. You can do so in the ‘Special Requests’ box when making your reservation.
After making a reservation you can find all details of the accommodation (including phone number and email address) in your online reservation confirmation. Your confirmation email will also contain this information and lastly you can find the details under Manage Booking.
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